| This is a question our Member Services Department hears quite frequently from Members. They have received their new Member or renewal packet, and tucked inside is a membership card for the co-rider with the word “Who” where the Member’s name should appear.
When filling out the membership application, the applicant will often neglect to fill in the name of their co-rider. If Member Services cannot reach the applicant to verify the co-rider’s name when processing the application, the card gets issued with the word “Who” in place of their name. Oftentimes, once the Member receives the “Who” card, they will call and request a new card with the co-rider’s name, but as of August 1, 2009, we have 290 co-riders named “Who”.
Because it can take up to two weeks to receive a replacement card, let’s remind our Members, when renewing or applying for the first time, to fill in the co-rider’s name. This will insure that the co-rider receives a membership card with their name and not the dreaded “Who” card.
GWRRA Member Services |
